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Future Dates

  • June 30 - July 3, 2011
       Anaheim
  • June 28 - July 1, 2012
       San Francisco

What Can We Learn From the Mouse?: Giving Your Clients the Disney Experience

Thursday, July 15, 2010   1:45 PM - 2:35 PM

To help veterinary hospitals meet their goal of exceeding client expectations, this session reveals the legendary customer service techniques of Walt Disney Company's parks and resorts and how they can be successfully applied to a practice. Topics include: the quality service cycle; viewing your practice as a stage; using distraction to keep your clients smiling; the importance of client flow; using storyboards to script the client experience; and the three elements of magical service moments. CE Credits: 1 Hour

Track Practice Management
Program Type Lecture
Medical Subject Innovation
Species
Room Franciscan A
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Speaker(s):

Jason Canapp
MBA